FAQ

We offer a comprehensive range of premium door hardware including bifold door systems, cabinet handles, door knobs, bathroom locks, architrave, and all necessary fittings. Our building materials selection also includes cladding, connectors, damp proofing solutions, and decorative elements like coving.

Absolutely! Our products are designed to meet the needs of both homeowners undertaking renovations and professional builders working on commercial projects. We offer solutions ranging from decorative cottage doors to heavy-duty building materials.

Yes, we carefully curate our collections to ensure coordinated styles across door furniture, handles, and fittings. Many of our cabinet handles and door knob selections come in matching sets for a cohesive look.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Orders can typically be modified or cancelled within 1 hour of placement. After this window, as we begin processing immediately, changes may not be possible. Please contact us immediately at [email protected] with your order number if you need to make changes.

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and expedite future purchases. Account creation is quick and only requires basic information.

We offer two shipping methods:
Express Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Standard Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

All orders undergo 1-2 business days of quality checks before dispatch.

Yes, we ship worldwide except to parts of Asia and some remote regions. During checkout, our system will confirm if we can deliver to your location. We handle all customs documentation for international shipments.

All delicate items receive specialized protective packaging with reinforced corners and cushioning materials. Our warehouse team in Manchester carefully inspects each item before dispatch to ensure safe transit.

Tracking details are emailed immediately upon dispatch. For express orders placed before 2PM GMT, this typically occurs the same business day after our quality verification process.

We offer a 15-day return window from the delivery date. Items must be in original condition with packaging intact, especially for door panels and fragile hardware. Please contact our customer service team to initiate returns.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Our team can arrange return shipping through our logistics partners at competitive rates.

Once we receive and inspect the returned items, refunds are processed within 5 business days. The timing for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Our product pages include detailed specifications and many include installation guides. For complex installations, our Manchester-based team can provide technical advice – please email [email protected] with your specific questions and product codes.

While we don’t provide on-site assessments, our product experts can offer general guidance on quantities needed for standard projects. Contact us with your room dimensions and project details for recommendations on items like cladding, coving, or decking screws.