Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing door hardware and building products for personal or professional use. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on this site (text, graphics, logos, product designs) is our property or licensed to us and protected by UK and international copyright laws. You may not:

• Reproduce, distribute, or modify any content without express written permission
• Use our product designs or technical specifications to create competing products
• Use automated systems to extract data from our site

2. Product Information

2.1 Product Range

We specialise in premium door hardware and building products including:

• Adhesive Hooks, Clips & Strips
• Door Furniture (Knobs, Handles, Bathroom Locks)
• Building Materials (Cladding, Connectors, Architrave)
• Installation Hardware (Brackets, Bolts, Decking Screws)

2.2 Product Descriptions

We make every effort to ensure product descriptions are accurate, but:

• Minor variations in colour/finish may occur due to monitor settings
• Dimensions are approximate – check specifications before installation
• Some products may require professional installation

If you receive an item that materially differs from its description, contact us immediately at [email protected].

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Verify payment details before processing
• Limit quantities purchased
• Cancel orders for pricing errors or stock unavailability

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store full credit card details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Material cost changes
• Currency fluctuations
• Tax/regulatory changes

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays) from our Manchester warehouse.

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days)
• Free Shipping: Via EMS for orders over £50 (15-25 business days)

Note: Delivery times are estimates and may vary due to customs procedures. We ship worldwide excluding certain Asian and remote areas.

4.3 Delivery Responsibilities

Once items leave our warehouse:

• You assume responsibility for import duties/taxes
• Risk of loss/damage transfers to you
• You must provide accurate delivery information

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery for refund/exchange. Exceptions:

• Adhesive products (hooks, clips, strips, coving adhesives)
• Custom-cut building materials
• Installed/used items (bathroom locks, door furniture)

5.2 Return Process

1. Email [email protected] within 15 days
2. Await return instructions (2 business day response)
3. Ship items securely with tracking

Customers cover return shipping unless the error is ours.

5.3 Refund Processing

Refunds are issued to original payment method within 3-5 business days after return inspection. Note:

• Original shipping fees are non-refundable
• Bank processing may take 3-10 additional days

6. Customer Responsibilities

• Provide accurate order and contact information
• Inspect deliveries promptly and report damages within 48 hours
• Ensure products are suitable for intended use before installation
• Follow all manufacturer installation guidelines
• Comply with local building codes and regulations

7. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for incidental/consequential damages
• Our total liability is limited to the order value
• We are not responsible for improper installation or product misuse
• We do not guarantee uninterrupted website access

This does not affect your statutory rights under UK consumer law.

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

8.2 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

COMMAND Sales Store
61 Portland St, Manchester, GB M2R 3HZ
Email: [email protected]